Delete Your Account

You can permanently delete your OmniQ account and the personal data attached to it at any time. There is no waiting period, no review step and no charge.

Option 1 — Delete it yourself in the app

This is the fastest route and takes about thirty seconds.

1. Open the OmniQ app and sign in.
2. Go to the Profile tab.
3. Scroll down to Data & Privacy.
4. Tap Delete next to “Delete Account”.
5. Read the confirmation screen, type DELETE in the confirmation box, then tap Permanently Delete My Account.

Your account is deleted straight away and you are signed out on that device.

Option 2 — Ask us to delete it

If you have uninstalled the app, cannot sign in, or would rather we did it, email us and we will delete the account for you.

Email: srusinha092@gmail.com
Subject: OmniQ account deletion request

Please send the request from the email address registered to the account and include:

• the email address on the account, and
• the sentence “I request permanent deletion of my OmniQ account.”

We will verify that the request genuinely comes from the account holder, delete the account, and confirm by email. We respond within 30 days, and normally much sooner. We ask for verification so that nobody else can delete your account.

What gets deleted

As soon as the deletion runs, the following are permanently erased:

• your name, email address and phone number;
• your saved delivery addresses and PIN code;
• your profile photo, if you set one;
• your sign-in credentials, so the account can no longer be used;
• everything in your shopping cart;
• your name, phone number and delivery address as they appear on past orders;
• the link between you and any seller storefront you owned.

What is kept, and why

One thing survives deletion, in a form that is no longer about you: the commercial record of orders you placed — the items, quantities, prices, dates and status.

Indian tax and accounting law requires a business to retain records of its transactions for a number of years, so these cannot simply be destroyed. Before they are retained, every identifying detail is stripped out: the delivery address is replaced, and the record is unlinked from your account. What remains is a sale with no customer attached, which cannot be traced back to you.

Sellers keep their own record of orders they fulfilled, for the same legal reason.

Questions

If anything here is unclear, or a deletion did not work as described, email srusinha092@gmail.com. Full detail on what we collect and why is in our Privacy Policy.