Terms of Service

These terms are an agreement between you and Sru Raj Sinha, sole proprietor trading as “OmniQ” (“we”, “us”). By creating an account or using the OmniQ app you accept them. If you do not accept them, do not use the app.

1. What OmniQ is

OmniQ is an online marketplace. Independent sellers list goods; buyers order them. We provide the platform. We are not the seller of the goods unless a listing explicitly says so. The contract of sale for any order is between you and the seller you ordered from. We are not a party to it.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract under Indian law. One person may hold one account. You are responsible for everything done through your account, and for keeping your password confidential. Tell us promptly if you believe your account has been misused.

3. Your account

You agree to give accurate information and to keep it up to date — particularly your delivery address and phone number, since orders are delivered using them. We may suspend or close an account that breaches these terms, is used fraudulently, or is used to harm other users.

4. Orders and payment

• Placing an order is an offer to buy from that seller. The order is accepted when the seller confirms it.
• All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• Payment is Cash on Delivery. You pay the delivery agent when the goods arrive. We do not collect card, UPI or bank details through the app.
• A delivery fee may be added and is shown before you confirm the order.
• We may cancel an order if the item is unavailable, the price or description was clearly wrong, or we suspect fraud.

5. Delivery

We deliver only to serviceable PIN codes; the app tells you at checkout whether we serve your area. Delivery timeframes shown in the app are estimates, not guarantees. Please make sure someone can receive the order and pay for it at the address you gave.

6. Cancellations, returns and refunds

• You may cancel an order in the app before it is dispatched.
• If goods arrive damaged, faulty, or materially different from the listing, contact us within 48 hours of delivery.
• Because payment is on delivery, an accepted return is refunded in cash or by bank transfer, as agreed with you.
• Perishable goods, personal care items that have been opened, and made-to-order items cannot be returned unless they are faulty.
• Nothing here limits your rights under the Consumer Protection Act, 2019.

7. If you sell on OmniQ

As a seller you additionally agree that:

• you may lawfully sell the goods you list, and they comply with Indian law;
• your listings — titles, descriptions, images and prices — are accurate and not misleading;
• you own or are licensed to use the images and text you upload;
• you will fulfil confirmed orders within the timeframe shown, or cancel promptly;
• you will use buyer contact details only to fulfil that order, and for nothing else — never for marketing;
• you are responsible for your own tax obligations on your sales.

We may remove listings or suspend a storefront that breaches these terms.

8. Acceptable use

You agree not to:

• use the app for anything unlawful, or to sell prohibited or counterfeit goods;
• impersonate anyone, or misrepresent who you are;
• interfere with, probe or attempt to gain unauthorised access to the app or its systems;
• scrape or bulk-extract data from the app;
• post content that is abusive, obscene, defamatory or infringes someone else's rights.

9. Intellectual property

The OmniQ name, app and design belong to us. Content you upload remains yours, but by uploading it you grant us a non-exclusive, royalty-free licence to host, display and distribute it for the purpose of operating and promoting the marketplace.

10. Availability

We provide the app on an “as is” and “as available” basis. We do not promise it will be uninterrupted or error-free, and we may change, suspend or discontinue features. We will try to give notice of significant changes.

11. Liability

We are not liable for the quality, safety, legality or delivery of goods sold by independent sellers — those are the seller's responsibility. To the fullest extent permitted by law, our total liability to you for any claim relating to the app is limited to the value of the order the claim relates to. We are not liable for indirect or consequential loss.

Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Privacy

How we handle your personal data is set out in our Privacy Policy, which forms part of these terms.

13. Closing your account

You may delete your account at any time — see Delete Your Account. Deletion is immediate and permanent. Obligations relating to orders already placed survive it.

14. Changes to these terms

We may update these terms. The date at the top of this page shows when. If a change is material we will give notice in the app before it takes effect. Continuing to use OmniQ afterwards means you accept the updated terms.

15. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

16. Contact

Sru Raj Sinha (sole proprietor, trading as OmniQ)
srusinha092@gmail.com